Get started in the web app

With your username from the order and the dongle's number as the password.

1. 1
   Find the dongle's number

   It's on the label on the dongle, e.g. GZ-C596E2.

2. 2
   Open the web app

   Go to GridZeno, and press Log in. You can choose the language at the top right.

3. 3
   Enter your username

   In the field E-mail or username you enter the username you chose when you ordered. You can also use the e-mail you ordered with.

4. 4
   Enter the dongle's number as the password

   Capital or small letters make no difference, and you can write the number with or without GZ-.

5. 5
   Tick Remember me

   If you want to stay logged in on that computer or phone for 30 days. Don't do it on a computer that others also use.

6. 6
   Press Log in

   The first time, a short tour starts that shows you around. Press Show me around, or Not now.

The dongle's number is on the dongle itself, so it isn't a secret code.

As long as you log in with the dongle's number, there's a warning at the top under Profile: Your password is still the dongle's number.

1. 1
   Press Choose password in the warning

   Or go to Profile, and press Change next to Password.

2. 2
   Enter the current one

   It's the dongle's number, e.g. GZ-C596E2.

3. 3
   Enter the new one twice

   At least 10 characters, a capital letter and a special character. The requirements get a tick as you type.

4. 4
   Press Change password

   You get a confirmation by e-mail. From then on, you log in with your username or your e-mail and the new password.

If you want to be completely sure, you can also turn on two-step login under Profile. See Two-step login.

You link the dongle to your account with its number. Your password never goes into the dongle.

If you don't have a system yet, it says Connect your dongle first, so your system is created on the pages that need a system. The button Connect your dongle leads to the Dongle page.

1. 1
   Go to Dongle

   Under Settings in the menu. The card is called Connect your dongle.

2. 2
   Enter the dongle's number

   It's on the label, e.g. GZ-A1B2C3. Capital or small letters make no difference.

3. 3
   Press Pair the dongle

   The dongle must be at the inverter, powered and on your Wi-Fi. When it says The dongle is paired. Your system has been created., you're up and running.

The dongle wasn't found

Check the number, and that the dongle is powered and on your Wi-Fi. If it has only just come online, try again in a minute.

The dongle is already paired with an account

The dongle belongs to another account. Write to us, and we'll help.

That dongle has been sent to another customer

A dongle from our shop can only be linked to the account it was sent to. Check the number on your own dongle.

Your subscription starts when the dongle is paired. The first month is charged then.

GridZeno asks your system instead of asking you to type it in.

As soon as the dongle is paired, it reads the inverter's model, power and firmware, the battery's capacity and modules, and the inverter's own sale limit. You find it all under System in the menu. Check that it's the right system.

The dongle reads the system again every 6 hours, so an extra battery or a new inverter is detected by itself. See System.

The address and orientation of your panels. The solar forecast is based on them.

At the bottom of the page System is the card Location and panels. Choose the address, and fill in orientation, tilt and power for each roof surface. How to do it's shown step by step in Location and panels.

What makes the prices on the screen your own.

Under Grid company and electricity contract you choose the price area, grid company, your electricity contract and the buyer of your surplus power. Without a grid company, GridZeno can only show the spot price. See Grid company and electricity contract.

The household, the electric car, the heat pump and other things that use a lot of power.

Under Home equipment you enter how many of you live there, the size of your home and the equipment you have. It helps the consumption forecast until GridZeno has measured your consumption for a couple of weeks. See Home equipment.

The last choice before GridZeno gets going. Requires Smart or Pro.

Under Automatic you choose whether GridZeno or you yourself is in control. If it's set to Yourself, the plan is calculated and shown, but the dongle changes nothing on the inverter. It's a good way to start: look at the plan for a few days, and choose GridZeno, when you can see that it does what you would have done yourself. See Make your plan.

The charts start on the day the dongle was plugged in. The dongle can't fetch measurements from before it came online. The plan for the next hours is ready shortly after pairing, and the forecast gets better over the first weeks.

How to find your way around.

Overview

The front page: what is happening right now, today's figures, savings, prices, the plan and your strategy.

The system

Plan, Plan tester, Energy, Electricity prices and Savings.

Settings

Automatic, Rules (Pro only), Notifications, System, Dongle and Grid company and electricity contract.

Integrations

Home equipment, Electric car and Home Assistant. The last two are marked Beta.

Account

Profile, Subscription and Support and diagnostics.

Next to the logo is your subscription, and at the bottom of the menu your name and Log out. On a phone, you open the menu with the ☰ button at the top.

1. 1
   Press ? at the top right

   The page you're on is then explained card by card. The button is on every page.

2. 2
   Browse

   Press Next and Previous, or use the arrow keys. Esc closes the tour.

3. 3
   Light or dark

   Next to the question mark, you switch between a light and a dark theme. The choice is remembered in the browser.

The button with the speech bubble at the bottom right writes to us. See Get help.

The same account, the same pages.

The GridZeno app for the phone has the tabs Overview, Plan, Energy, Electricity prices, Messages and Settings, and the rest of the pages under Settings. You log in with the same username and password. Everything you change in the app also applies in the web app and vice versa.

You change the subscription in the web app on gridzeno.com, not in the app. You turn on push messages in the app's Messages tab.