Delete your account

How to delete your account

• In the app: Settings, Profile, Delete account.
• In the web app: Profile, Delete account.

You enter your password to confirm. The account is deleted immediately, and you get a confirmation by e-mail.

If you cannot log in, write to kontakt@gridzeno.dk from the e-mail the account was created with. We will then delete it for you.

Before the account can be deleted

If you have a subscription, it stops immediately, and no further payments are charged. The month you have paid for is not refunded. However, if the subscription is less than 14 days old, you only pay for the days you have had it and get the rest back.

If you have an order that has not been sent yet, you must withdraw from it first. If you have a return in progress, the account waits until you have got your money back.

What we delete

• Your account and the information about you in it.
• Your systems and all their measurements, plans, rules and settings.
• The system's data in the forecast service, immediately.
• If you have shared data to improve the forecasts, it is removed from the training data the next time the models are trained.

The dongle is released so it can be linked to a new account, for example if you sell the house.

What we keep

• Orders, payments and invoices for 5 years, as the Bookkeeping Act requires. They are no longer linked to an account.
• Messages to support, until 2 years after the case is closed.

Stripe and Dinero keep their own information about payments and invoices under the same rules. Read more under privacy.